Refund Policy

Simple 30-Day Return Policy

At Epic Gaming Fun, customers can request a return within 30 days after receiving their order.

Return Requirements

  • Items must be unused, unopened, and in original condition with all original packaging, tags, and seals intact.
  • You need to provide a valid proof of purchase or order confirmation.
  • Trading cards must be unopened and untouched.
  • Used or pre-owned products are eligible for exchange only unless proven defective.

How to Request a Return

  1. Submit your return request through our Contact Form including your order number and reason for return.
  2. After approval, we will send you a Return Authorization email with detailed instructions.
    • Please do not send back any products without this authorization—unauthorized returns will be refused.

Damaged or Wrong Items

Upon receiving your order, please inspect it carefully. If you find any damage, defects, or incorrect items, contact us immediately using the Contact Form with:

  • Your order number
  • A detailed description of the issue (photos are appreciated)

We strive to respond within 72 hours and may provide a prepaid return shipping label if applicable. All returned defective items will be inspected before refund approval.

Non-Returnable Products

The following categories are final sale and cannot be returned:

  • Clearance or heavily discounted items
  • Gift cards and vouchers
  • Subscription services
  • Custom-made or personalized orders

If you have questions, please contact our support team for assistance.

How Exchanges Work

If you want to exchange an item, please:

  1. Return the original product following the return instructions above.
  2. Once the return is approved, place a new order for the replacement item.

Refund Information

  • Refunds will be processed after we inspect and approve the returned merchandise.
  • Approved refunds will be credited to your original payment method within 3 to 5 business days (processing times may vary by bank).
  • Shipping fees are non-refundable except in cases of faulty or incorrect items.

Return Shipping Details

Customer’s responsibility: Return shipping costs are covered by the customer unless the return is due to an error or product fault.
Prepaid return labels are provided for confirmed damaged or defective items.
Return Address:

Epic Gaming Fun Returns Department
45 Dragon Lane
London, NW1 7XE
United Kingdom

📧 support@epicgamingfun.uk
📞 +44 7900 123456